Refund Policy

1. 7-day replacement guarantee

Every product includes a 7-day replacement guarantee starting from the delivery date. If a product stops working within this period for a reason covered by our policy, we will replace it free of charge.

2. How to request a replacement

Contact support with your order reference, a description of the issue, and screenshots if available. Requests are normally processed within 1–4 hours.

3. What is covered

Replacement applies when the delivered item does not work as described through no fault of the buyer — for example, invalid login details on arrival or an account restricted before first use.

4. Exclusions

The guarantee does not cover problems caused by policy violations, prohibited content, false information provided by the buyer, or sharing credentials with third parties.

5. Refunds

Sales of delivered digital goods are generally final once access is confirmed. A full refund may be issued when an order is not delivered within about 24 hours, when the wrong item was delivered and no replacement is available, or when a duplicate payment was taken. Refund requests must be made within 7 days and are returned to the original payment method within 3–7 business days.

6. Non-refundable services

Services such as verification assistance and reinstatement appeals are non-refundable once work has started.

7. How to reach us

WhatsApp is the fastest channel, followed by Telegram and email. If your case is not resolved, ask for it to be escalated to a senior team member.